NovaCare — Telehealth Patient Portal
A calm, accessible telehealth portal for booking appointments, viewing records, and joining video visits — designed for patients of all ages.
- Client
- NovaCare Health
- Year
- 2025
- Duration
- 3 months
- Role
- UX Lead & Frontend
- Services
- UI/UX DesignWeb DevelopmentAccessibility
The Challenge
NovaCare's patient portal scored poorly on accessibility audits and confused older users. Appointment no-shows were rising due to unclear reminders and flows.
Our Solution
We rebuilt the portal with WCAG 2.2 AA compliance, plain-language UX writing, and a simplified booking journey that works on any device.
Process
How we took this project from brief to launch.
- 01
Accessibility audit and usability testing with patients 55+
- 02
Content rewrite for clarity and reading level
- 03
Redesigned booking, records, and video-visit flows
- 04
Inclusive visual design with high contrast options
- 05
Frontend implementation with keyboard and screen-reader support
Healthcare UX must be trustworthy and effortless. NovaCare needed a portal patients could rely on without calling support.
Accessible by default
Every interactive element meets WCAG standards. Focus states, skip links, and live regions ensure screen-reader users complete the same tasks as everyone else.
Calm visual language
Soft teal accents, generous spacing, and clear hierarchy reduce anxiety. Complex medical data is presented in progressive disclosure patterns.
Full Page Screenshots
Every key screen from the shipped product — desktop layouts, mobile flows, and full-page captures.
Results & Impact
-29%
No-show rate
98/100
A11y score
-41%
Support calls
+53%
Booking completion
Tech Stack
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